Appointment Booking and Cancellation Policy

Appointment Commitment Scheduling an appointment in my practice is binding. By reserving an appointment—regardless of whether this is done via telephone, online, or by email—a treatment contract is established in accordance with the provisions of the German Civil Code (BGB). Pursuant to §§ 611 et seq. BGB, this contract obligates the client to pay the agreed-upon fee.

The “Order-Only” Practice System My practice is managed strictly on an appointment-only basis. There are no open consultation hours. Appointments are granted exclusively by prior arrangement. Unlike many public health insurance practices, it is not possible for me to replace canceled appointments at short notice with waiting patients. The appointments booked by my patients are individually reserved and—depending on the service—can last up to 90 minutes. If an appointment is not kept, an economic loss occurs because the reserved time cannot be used elsewhere, while ongoing operating and personnel costs continue to accrue.

In such cases, the legislator grants practitioners the right to charge a reasonable cancellation fee, the amount of which is based on the fee for the missed session.

Cancellation of Appointments

If you are unable to keep a scheduled appointment, I ask for notification as early as possible. If the cancellation occurs at least 48 hours before the scheduled appointment, no costs will be incurred.

For cancellations made less than 48 hours before the appointment start time, the cancellation fee will only be waived if the slot can be successfully reassigned to another client. If this is not possible, a cancellation fee in the amount of the agreed-upon honorarium will be charged. This also applies to appointments booked or paid for in advance at a discount; in this case, the appointment expires without compensation.

To ensure equal treatment of all clients, this regulation applies uniformly and without exception.

Short-term Impediments

Unforeseeable events such as illness, professional obligations, or family emergencies may necessitate a short-term cancellation. I naturally have personal understanding for such situations. Regardless, however, the cancellation fee remains due. Legally, this falls under the so-called “general risk of life,” which every person bears themselves.

In other sectors—such as theater tickets or train tickets—the claim also expires if not used, even if there is a valid reason. Accordingly, I cannot compensate for short-term canceled appointments free of charge.

I thank you for your understanding and your reliability.

Online Bookings, Courses, and Special Offers

The same contractual principles apply to online bookings of courses, trainings, workshops, as well as special and promotional offers. A binding contract is also established by booking via the online booking system or other digital booking channels (e.g., email or booking platform).

Course places, group offers, and special formats are firmly reserved for the respective participant upon booking. The number of participants is generally limited. Therefore, free cancellation is only possible within the deadline specified at the time of booking.

Unless different cancellation terms are explicitly stated for the respective event, the following regulation applies:

• Free cancellation is possible up to 7 days before the start of the event at the latest.
• In the event of a later cancellation or non-appearance, the full participation fee becomes due.
• A substitute person may be provided after prior coordination.
• Fees already paid for discounted special promotions, promotional offers, or package bookings are non-refundable, unless expressly agreed otherwise.

For multi-part courses or series of offers, non-participation in individual sessions does not entitle the participant to a pro-rata refund. Sessions not attended will lapse without compensation.

Should an event have to be canceled on my part, either a replacement date will be offered or the participation fee already paid will be fully refunded.

Model Withdrawal Form

If you wish to withdraw from the contract, please complete and return this form.

To

Astrid Vendo
Johannes-Reidel-Straße 8
69181 Leimen
Germany
E-Mail: kraftfeld@icloud.com

I/We hereby give notice that I/We withdraw from my/our contract of sale for the provision of the following service (Description, order number and price if applicable):

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Ordered on (Date):

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Received on (Date):

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Name and address of the consumer(s):

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Date:

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Signature of consumer(s) (only if this form is notified on paper):

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